To create your account we only require a name, birthday and phone number. The name is used to identify you on Petner, your birthday ensures you're old enough to use the app, and your phone number is used to authenticate your account. If you get a different phone number, let us know so we can port your account.Your Petner account profile information is public to make it easy to find friends and connect with others.Petner is a location based application. In order to provide the services to you we need to access, store your location data and showcase check-ins at places. None of this information will be sold to third parties.You can always email us at petner.llc@gmail.com if you have questions about our Privacy Policy, if you want access to your data, if you want us to correct your data, or if you want us to delete it. We have a data deletion and retention policy in place that details how long we store your information. As a general rule, we store the information we collect as long as you are actively using the Petner app. If you haven't opened or used the app for more than 12 months we will delete your account. You have the right to provide us with instructions on how to handle the deletion and retention of your personal data after your death.
Registration: When you register through the app you provide us with a name (which could be your first and/or last name, or a pseudonym… it's totally up to you), birthday and phone number. During registration we will send you a verification code via text message which will enable us to verify your account (we find it easier and more secure than remembering a password). If you don't receive a verification code you can also request a good, old-fashioned phone call.
Profile picture: If you want, you can also add a profile picture to make it easier and more fun to interact with your friends. Of course, you're free to change your photo and display name anytime you'd like: just go to Settings in the app.
Location: Petner is a location based service. In order for the app to fully function we require your precise location and need to store your location history. You provide us with your location through the permission settings on your phone. We collect your location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses. We use this range of data sources to give your friends the most accurate picture of where you are and what you're up to (so the Petner know if you're available to hang out!).
Places: When you or your friends use features that offer check-ins to places, we will keep a list of those places that you've checked in at or were checked-in at, until you decide to remove them.
Communications: You also provide us with any other information you send through our chat function, such as messages, images, videos, emojis and other media to your friends. We also keep track of metadata of communications, such as the time and date when you sent messages.
Support: Information you provide to our Care team (petner.llc@gmail.com). Just so you know, we love hearing from you!
When you use our services, we collect information about how you use those services so we can provide you with a better experience. Here are some examples:
Usage information. We collect information with regard to your activity on Petner. For example, how you communicate with your friends: names, usernames, times and dates of communications, your Petners, the time at which you open messages, search results when you look for friends and places, when you take a screenshot, and so on. This helps us understand what you like, and what we should improve!
Location information. We collect location information so we can build useful, and fun, services and features for you. We also store your location data to show you the areas you’ve uncovered, we call this Footprints, a diary of your location history. If you want, you can check-in at and show off the places you and your pets visited to your friends.
Our main goal is to offer the best possible location based service. Specifically, we may use your information to
As an United States based company, we are only allowed to use your personal information when certain conditions apply. These conditions are called “legal bases” and, at Petner, we typically rely on one of four:
Contract. One reason we might use your information is because it’s necessary to provide our services to you as described in our Terms of Service. Because Petner is a location based application we need to access and store your location data to offer you our Services. The app simply doesn’t work without this information.
Legitimate interest. Another reason we might use your information is because we have a legitimate interest in doing so. For example, we need to use your information to provide and improve our services, including protecting your account, delivering Petner’s services, providing customer support, and helping you find friends. An important point to understand about legitimate interest is that our interests don’t outweigh your right to privacy. So we only rely on legitimate interest when we think the way we are using your data doesn’t significantly impact your privacy or would be expected by you, or there is a good reason to do so.
Consent. In some cases we may ask for consent to use your information for specific purposes. If we do, we’ll make sure you can revoke your consent in our services or through your device permissions. Even if we’re not relying on consent to use your information, we may ask you for permission to access data like contacts and location via your device permissions.
Legal obligation. We may be required to use your personal information to comply with the law, like when we respond to valid legal process or need to take action to protect our users.
It is very important to us that you have control over your information! Here are some ways we establish just that:
Location. You can change the location that is visible to your friends at any time in the app settings. We allow you to share only limited location information with certain friends, or even hide your location from them altogether.
Access. We strive to let you access and update most of the personal information that we have about you. Most of this can be done in the profile section of the app. If you need to access, update, or delete any other personal information that we may have, you can contact petner.llc@gmail.com. Note however that, we may ask you to verify your identity or provide additional information before we can provide access to your information.
Correct. You can also request us to correct your data. For example, if you think your home or work location is inaccurate, you can send a request directly in the app.
Right to object. You have the right to object to our use of your information. For other types of data that are crucial to the functioning of Petner, you can delete your account to stop us from processing your information. This can be done from within the app.
Our services are not intended for — and we don’t direct them to — anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. Additionally, you must be old enough to consent to the processing of your information in your country.
We may change this Privacy Policy from time to time. When we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy (which is available on our website and in our app). Other times—especially if there is a major change—we’ll provide you with additional notice, such as adding a statement to our websites’ homepages or providing you with an in-app notification.
If you have any questions feel free to let us know at petner.llc@gmail.com.
